Refund policy
At Jibzi, your satisfaction matters to us, and we want you to feel confident shopping with us. This policy explains how returns, exchanges, and refunds work.
Return Window You may request a return within 30 days of the delivery date shown on your tracking confirmation. To be eligible, the item must be unused, unworn, unwashed, and in the same condition you received it, with all original tags and packaging intact. Proof of purchase (order number or receipt) is required for every return.
How to Request a Return
- Email support@jibzi.com with your order number, the item(s) you'd like to return, and the reason for the return.
- Our support team will review your request and respond within 1–2 business days with return approval and instructions, including the return address.
- Pack the item securely in its original (or equivalent protective) packaging to prevent damage in transit.
- Ship the item back using a trackable shipping method and retain your tracking number until the refund is confirmed.
Please do not send items back without first contacting us — returns sent without prior authorization may experience processing delays.
Return Shipping Costs Customers are responsible for return shipping costs in cases of a change of mind, incorrect size selection, or similar buyer-preference reasons. If the item you received is defective, damaged in transit, or not what you ordered, Jibzi will cover the return shipping cost and arrange a replacement or full refund at no expense to you.
Refund Processing Once your return is received, our team inspects the item within 2–3 business days. You'll receive an email letting you know whether your refund has been approved. If approved, your refund is automatically issued to your original payment method within 5–10 business days, depending on your bank or card provider's processing times. Original shipping charges are non-refundable, and a restocking fee may apply to certain bulky or made-to-order items (noted on the product page where applicable).
Exchanges The fastest way to get a different size, color, or item is to return the original item (once accepted) and place a new order separately.
Non-Returnable Items For hygiene, safety, or practical reasons, the following are not eligible for return: intimate or sanitary goods, earrings and pierced jewelry, perishable items, digital products/gift cards, and items marked "Final Sale" at checkout. Items returned used, damaged by the customer, or missing original packaging may be refused or subject to a partial refund.
Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will provide a replacement or refund, including shipping costs, once verified — no return shipment is required in most cases.
Late or Missing Refunds If you haven't received a refund within the stated window, first check your bank account again, then contact your card issuer, as processing times vary. If you've done this and still have not received your refund, contact us at support@jibzi.com and we'll look into it.