Shipping policy

We know shipping speed and reliability matter, so here's exactly what to expect when you order from Jibzi.

Order Processing Time Once your order is placed and payment is confirmed, our team processes and prepares it for shipment within 1–2 business days, Monday through Friday, excluding public holidays. During high-volume periods (holidays, promotions) processing may take slightly longer; we'll notify you if this affects your order.

Shipping Origin & Delivery Time All Jibzi products ship from US-based fulfillment warehouses, which means faster, more predictable delivery than typical overseas dropshipping. Once your order ships, you can expect delivery within 3–7 business days, depending on your location and the shipping method selected at checkout.

Order Tracking As soon as your order ships, you'll receive a confirmation email with a tracking number and carrier link so you can follow your package every step of the way. If you haven't received tracking information within 3 business days of ordering, please check your spam folder or contact support@jibzi.com.

Shipping Costs Free Shipping on all Orders

Shipping Restrictions We currently ship within the United States only. If you're located outside the US and place an order in error, please contact us right away so we can assist with cancellation.

Delays Outside Our Control While the large majority of orders arrive within the stated window, occasional delays can occur due to carrier disruptions, severe weather, customs (if applicable), or unusually high order volume. We monitor shipments closely and will proactively reach out if we anticipate a delay to your order.

Lost or Missing Packages If tracking shows your order as delivered but you haven't received it, please check with neighbors and building management first, as carriers sometimes mis-scan deliveries. If it's genuinely missing 48 hours after the marked delivery date, contact us and we'll open a claim with the carrier and arrange a resolution.

Incorrect Shipping Address Please double check your shipping address at checkout — we are not able to reroute packages once shipped. If you notice an error, contact us immediately at support@jibzi.com; we can update the address only if the order hasn't yet entered fulfillment.